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Structuring Quality Management with the icebricks Business Process Management Approach

  • Sascha Beilmann
  • Nico CleverEmail author
Chapter

Abstract

Quality Management (QM) is of great importance to enterprises nowadays. Especially with respect to reputation, a proper QM can yield enormous benefits. Therefore, achieving a QM certification, e.g. with the ISO 9001:2015 certificate, helps to communicate the own, high quality standards to the customers. Although the ISO 9001, a well-known standard for QM, is strictly process-oriented as of the 2015-version—in contrast to the 2008-version, which focussed on the existence of a quality handbook—Business Process Management (BPM) is rarely seen as a perfect fit for QM. Therefore, we propose using the well-established BPM approach icebricks to facilitate an effective and efficient QM including its documentation. With the help of the icebricks process modelling tool, a complete ISO 9001 certification process can be implemented. Moreover, we show that there is added value that entails the pure process repositories created for documentation purposes, thus, such a certification is not done to no end and out of reputational reasons only.

Keywords

Quality management Business process management icebricks ISO 9001:2015 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.WEICON GmbH & Co. KGMuensterGermany
  2. 2.University of MuensterMuensterGermany

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