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Metrics

  • Fredrik MilaniEmail author
Chapter

Abstract

This chapter introduces metrics as part of the current state analysis. It covers developing business metrics, the concept of KPI, what a good metric is, examples of metrics, and benchmarking as a technique.

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Information SystemsUniversity of TartuTartuEstonia

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