Unraveling the Influence of the Interplay Between Mobile Phones’ and Users’ Awareness on the User Experience (UX) of Using Mobile Phones

  • Xiangang Qin
  • Chee-Wee Tan
  • Torkil ClemmensenEmail author
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 544)


The influence of the interplay between mobile phones’ and users’ awareness on User Experience (UX) of using mobile phone remains unclear. To fill that gap, a one-week logging study with 32 participants and a follow-up survey questionnaire were conducted. The usage of mobile phone applications are self-reported found to be both initiated by the self-awareness of the user and dependent on contextual factors. Active awareness of mobile phones deteriorated easily with decreasing computing resources due to increasing usage and thus triggered passive awareness in the user. We advance a conceptual model and discuss the implications for designing mobile context-aware systems and services. The outcome of this study lays the groundwork for comprehending the dynamics of UX for mobile context-aware systems and services.


Mobile context awareness User experience Mobile phone usage 



This study was funded by the Marie Skłodowska-Curie Action, grant number 708122, project Mobile context-aware cross-cultural applications (MOCCA). The log tools (Android) are at or at


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Copyright information

© IFIP International Federation for Information Processing 2019

Authors and Affiliations

  • Xiangang Qin
    • 1
    • 2
  • Chee-Wee Tan
    • 1
  • Torkil Clemmensen
    • 1
    Email author
  1. 1.Copenhagen Business SchoolFrederiksbergDenmark
  2. 2.Beijing University of Posts and TelecommunicationsBeijingChina

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