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The Benefits of Modeling Software-Related Exceptional Paths of Business Processes

  • Krzysztof GruszczyńskiEmail author
  • Bartosz Perkowski
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 339)

Abstract

A business process is a collection of activities leading to increase customer’s satisfaction. With organizations depending on the software’s reliability, this satisfaction might be dramatically reduced with the growing number of failures that might harm the business process related to the client. In this paper, we identify the reasons for organizations to model their business processes including exceptional paths. We begin with the summary of existing research on benefits of business process modeling. Then we analyze current status in the subject of techniques and tools for mapping exceptional paths in process. By carrying out a case study, we verify what conditions should be met for the organization to gain benefit from visualizing the process paths taken as a result of software failure occurrence.

Keywords

Business process modelling Exceptional process paths Software reliability 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Department of Information SystemsPoznań University of Economics and BusinessPoznańPoland

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