TEA - A Technology Evaluation and Adoption Influence Framework for Small and Medium Sized Enterprises

  • Dominic Spalinger
  • Stella Gatziu GrivasEmail author
  • Andre de la Harpe
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 339)


Emerging technologies compel small and medium sized enterprises (SMEs) to advance their digital transformation. However, a conclusive and applicable overview on influencing factors for the evaluation and adoption of new technologies, on a sensitizing level, is nonexistent. Previous work has focused on adoption frameworks on an implementation level, disregarding the interconnectedness with evaluation and an appropriate application for SMEs. To empower SMEs to develop a transformation strategy considering these influencing factors, the Technology Evaluation and Adoption Influence (TEA) Framework has been designed. It covers nine influence factors operating from the external and internal company environment. To determine the factors, 56 insurance brokers distributed in Switzerland, South Africa and Turkey were interviewed and existing frameworks were analyzed. The design process went through three iterations involving experts for verification and testing. Within a field test with an expert user, the framework proved its conclusiveness, applicability, and significance for SMEs.


Technology Evaluation and adoption Transformation Digitalization SME 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Dominic Spalinger
    • 1
  • Stella Gatziu Grivas
    • 1
    Email author
  • Andre de la Harpe
    • 2
  1. 1.University of Applied Science Northwest SwitzerlandWindischSwitzerland
  2. 2.Cape Peninsula University of TechnologyCape TownSouth Africa

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