Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support

  • Samaneh BagheriEmail author
  • Rob Kusters
  • Jos Trienekens
  • Paul W. P. J. Grefen
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 339)


Prior research has not adequately addressed business-IT alignment (BITA) improvement, especially in a business network situation of a co-creation value network (VN). In a VN setting, IT is regarded as a major facilitator of actors’ collaboration to realize their joint objectives, i.e. to deliver seamless customer experience through providing mass-customized integrated solutions. To effectively use IT, a sufficient degree of BITA for key capabilities of a VN is required. Furthermore, BITA as a moving target should be improved continuously over time.

In this paper, BITA improvement in a VN setting is studied. We focus on BITA improvement for the key capabilities of a VN and design support for it. To this end, we adopt a dynamic capability perspective due to its ability to explain how organizations can improve their operational capabilities and processes to adjust to a changing environment. We design a reference model-based approach that enhances the ‘business process management’ dynamic capability of a VN by enabling co-development of business processes with their supporting IT-based systems. This co-development facilitates BITA improvement. This paper presents the research process of the design of our support. As a proof of concept, the results for one of the key capabilities of a VN (i.e., customer understanding) is presented and discussed.


Business-IT alignment improvement Reference model Key capabilities Co-evolution Dynamic capability Co-creation value network 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Samaneh Bagheri
    • 1
    Email author
  • Rob Kusters
    • 1
  • Jos Trienekens
    • 1
  • Paul W. P. J. Grefen
    • 1
  1. 1.Industrial Engineering DepartmentEindhoven University of TechnologyEindhovenThe Netherlands

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