Balancing Stakeholder Interests: Socio-Technical Perspectives on Smart Working Practice

  • Peter M. Bednar
  • Christine WelchEmail author
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 533)


The advantages put forward for so-called Smart working may sound very appealing. However, it is unlikely that all stakeholder groups involved will benefit to the same extent, if at all. Many initiatives that seem to be aimed at development of Smart work systems can be seen to be flawed, since they are suggested to support empowerment but are expressed in terms of pre-defined ‘best practice’. This inherent paradox leads to consideration of ways in which innovation could occur that would lead to genuinely Smart systems, harnessing Smart technologies and empowering engaged actors to co-create meaningful practice in pursuit of professional excellence. An open, socio-technical systems approach is suggested to be the way forward.


Open systems Socio-technical systems Smart working Human-centred design 


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Copyright information

© IFIP International Federation for Information Processing 2019

Authors and Affiliations

  1. 1.School of ComputingUniversity of PortsmouthPortsmouthUK
  2. 2.Department of InformaticsLund UniversityLundSweden
  3. 3.Portsmouth Business SchoolUniversity of PortsmouthPortsmouthUK

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