FM Services Procurement and Management: Scenarios of Innovation

  • Cinzia TalamoEmail author
  • Nazly Atta
Part of the Springer Tracts in Civil Engineering book series (SPRTRCIENG)


The present chapter introduces some scenarios of innovation of FM practices, namely: Sustainable Procurement, Building Information Modeling (BIM), Big Data and Internet of Things (IoT). These innovations are described in detail and then discussed with respect to the elaboration of ITTs, analyzing the contents that consequently will have to be reviewed and added by the Client. Firstly, an overview of the Sustainable Procurement introduced by the international standard ISO 20400:2017 is provided, highlighting its principles, core subjects and drivers, as well as benefits and advantages. Then, the active measures for the integration of sustainable procurement practices within the steps constituting the traditional procurement process are described and analyzed. Secondly, the chapter introduces BIM as a promising technology for the innovation of the FM sector, highlighting its main features and capabilities—including visualization, interoperability and information exchange—useful to enhance collaboration among FM stakeholders and to streamline FM processes and activities, at the strategic, tactical and operational levels. Lastly, the chapter focuses on Big Data and IoT paradigms and their application to FM, highlighting how the availability of real-time data—gathered by a distributed and disseminated system of IoT sensors and devices implemented within the building—along with the capabilities of Big Data Analytics, may represent a significant driver for improving the monitoring and control processes of service performance, as well as for FM-related cognitive and decision-making processes, gaining the needed awareness useful to properly calibrate future choices and investments.


Sustainable procurement Building Information Modeling (BIM) Big data Internet of Things (IoT) IoT platform IoT sensors and devices 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Department of Architecture, Built Environment and Construction EngineeringPolitecnico di MilanoMilanItaly
  2. 2.Department of Architecture, Built Environment and Construction EngineeringPolitecnico di MilanoMilanItaly

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