FM Service Quality and Requirements

  • Cinzia TalamoEmail author
  • Nazly Atta
Part of the Springer Tracts in Civil Engineering book series (SPRTRCIENG)


The present chapter introduces significant key topics that the Client should discuss within an ITT for FM service provision, in particular:
  • Requirements for Service Providers, i.e. requirements that potential Service Providers must satisfy preliminarly to be allowed to participate to the tendering process, thus to respond to the ITT;

  • Quality policies, strategies and tools which may range from a simple framework of quality control procedures to a complete Quality Management Systems and quality improvement programs;

  • Risk Management, including the definition of principles, framework, processes, procedures useful for the Risk Management practice;

  • Information and Training of the Service Provider staff, considering both the strategic and the tactical level of the FM organization or department.

These topics are in-depth analyzed from the point of view of the Client, highlighting the main sets of information that should be included in the ITT.


Requirements for service providers Quality policies Quality management system (QMS) Risk management Information and training Invitation to tender (ITT) 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Department of Architecture, Built Environment and Construction EngineeringPolitecnico di MilanoMilanItaly
  2. 2.Department of Architecture, Built Environment and Construction EngineeringPolitecnico di MilanoMilanItaly

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