Customer Management and Marketing Strategy Development in the Internet of Things

  • Kuo-Qin Yan
  • Shu-Ching WangEmail author
  • Wei-Shu Xiong
  • Ke-Yin Lu
  • Yun-Ju Cha
Conference paper
Part of the Smart Innovation, Systems and Technologies book series (SIST, volume 109)


In the complex environment of Internet of Things (IoT), the amount of information available is enormous and the number of users also increases at a blistering pace. With a huge number of users, the marketing strategies in the IoT become extremely important and must be altered accordingly in response to changes in the environment. In this study, a “Three-Phase customer Demand Mining mechanism (3PDM)” is proposed. In the first phase, the customer value of the enterprise is analyzed. In the second phase, the clustering of different customer value is made. In the third phase, the correlation between the bought products and the high-frequent item sets can be found. Finally, the product recommendations for different customer clusters can be provided.


Internet of Things E-commerce Personalized marketing 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Kuo-Qin Yan
    • 1
  • Shu-Ching Wang
    • 1
    Email author
  • Wei-Shu Xiong
    • 1
  • Ke-Yin Lu
    • 1
  • Yun-Ju Cha
    • 1
  1. 1.Chaoyang University of TechnologyTaichungTaiwan, R.O.C.

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