Overview of Empathetic Approaches to Design Inclusive Products

  • Maria Giovanna Trotta MunnoEmail author
  • Luis Alberto Rosa Sierra
  • Fabiola Cortes Chavez
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 876)


When we talk about inclusive design we are trigger a life style aspiration of unification and shared responsibility. This can foster the concept of facilitating people to operate in extraordinary environments and special people to work in ordinary ones. The design areas, which define the structure of this work, are Inclusive Design, Universal Design, Design for all and Design for Accessibility. Every time designers start with the creative process of a product development, they infer about other people’s needs, thoughts, emotions, dreams and possibilities. Several times design concepts are failing in producing good results, because of the misunderstanding about the factors that lead the behaviors of the users. The literature specifies that the relevant criteria for assessing information are the accuracy, the legitimacy and completeness of the data gathered. The study of the different users can be staged or naturalistic, following the different goals of the analysis, and the different point of views (the designer or the user). The involvement and the mutuality of the interaction between designers and users are influencing the quality of the communication, of the information gathered, and of the resultant proposals. In addition, the time, available for the development of a project, is influent for all the time-related variables, like the motivation necessary to understand or to trigger social behaviors and emotions. The time or the lack of time is also determining the actors that should be involved into the project, like mediators as facilitators for the synchronic understanding of the user’s problems. Enhance the emphatic communication, the social sensitiveness, and the awareness on users, involves abilities that require a certain level of knowledge. This is related to cognitive biases, mental models, abilities, perspectives, experiences, emotional states, the differences correlated to the genders, cultures and so on. This paper offers an overview of approaches which have the ambition of reducing the distance between designers and users by using empathetic dynamics, to define and then change emotional states and moods and allow a certain awareness to make significant decisions about design solutions.


User understanding Mood regulation Emotions map 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Maria Giovanna Trotta Munno
    • 1
    Email author
  • Luis Alberto Rosa Sierra
    • 1
  • Fabiola Cortes Chavez
    • 1
  1. 1.Universidad Panamericana. Facultad de Ingeniería. Prolongación Calzada Circunvalación Poniente 49ZapopanMexico

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