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Usability Evaluation of a Public Transport Mobile Ticketing Solution

  • Daniel Meireles de AmorimEmail author
  • Teresa Galvão Dias
  • Marta Campos Ferreira
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 876)

Abstract

Many public transport mobile ticket solutions have arisen but new technologies can face difficulties when launched for a number of reasons that are directly addressed by usability evaluation – a central process in developing usable, hence useful high quality systems with which humans can interact. This paper presents a usability testing performed in context of use of a recently developed public transport mobile ticketing solution for the Metropolitan Area of Porto, Portugal. The objective was to determine if the application is easy to use and navigate for the average user and to generate valuable suggestions for making the app more user-friendly and tasks such as using public transport services and understanding fares quicker and less complicated. Along with problems detected, a list of recommendations by order of importance for improving usability aspects of the mobile application was provided. This study aims to inform developers about usability practices for making mobile ticketing solutions easier to use and stimulate its wider adoption.

Keywords

Usability evaluation Usability testing Public transport Mobile payments 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Daniel Meireles de Amorim
    • 1
    Email author
  • Teresa Galvão Dias
    • 1
  • Marta Campos Ferreira
    • 1
  1. 1.FEUP – Faculty of EngineeringUniversity of PortoPortoPortugal

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