Smart City Transportation Services, Customer Satisfaction and Impact on the Quality of Life

  • Aleksandar AleksicEmail author
  • Nikolina Ljepava
  • Marija Ristic
Conference paper
Part of the Advances in Science, Technology & Innovation book series (ASTI)


Growing demand for enhanced features of urban living conditions influenced an outburst of Smart Cities all over the world. A Smart City adopts application of wide range of information and communication technologies and citizen-centric solutions with the goal of providing sustainable economic development and an increased quality of life. The increased quality of life is also found to be closely related with an increased customer satisfaction and overall well-being of the citizens residing in the Smart City. Although Smart City features and services may be analyzed from the perspectives of human, technology, and institutional factors, an issue of improving the quality of life may be designated as one of the most important topic in the area. The current study provides a comparative analysis of the impact of various Smart City services on the quality of life. The base for proposed Smart City services has been derived from the wide range of references ([8]; standard ISO 37120:2014; [7]). The study findings indicate that Smart Cities should continuously assess the performance of services in order to identify the ones that have the major impact on quality of life. The future research could explore in more details the relationships between Smart City services, quality of life and overall citizen satisfaction.


Smart city Customer satisfaction Key performance indicators 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Aleksandar Aleksic
    • 1
    Email author
  • Nikolina Ljepava
    • 2
  • Marija Ristic
    • 1
  1. 1.University of KragujevacKragujevacSerbia
  2. 2.American University in the EmiratesDubaiUnited Arab Emirates

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