A Dynamic Contextual Change Management Application for Real Time Decision-Making Support

  • Widad Es-SoufiEmail author
  • Esma Yahia
  • Lionel Roucoules
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 540)


Decision making is a fundamental process within organizations for many reasons. It is indeed involved at all levels (new product decisions, management and marketing decisions, etc.) and has a direct impact on companies’ efficiency and effectiveness. Many researches are conducted to enhance the decision-making process by proposing decision support systems where the most frequent challenge is the change management. Indeed, all businesses operate within an environment that is subject to constant changes (like new customers’ needs and requirements, organisational and technological changes, changes in key information used to derive decisions, etc.). These changes have a major impact on the quality and accuracy of the proposed decision if they are not detected and propagated, at the right time, during the decision-making process. The present work attempts to resolve this challenge by proposing a dynamic change management technique that allows three tasks to be automatically performed. First, continuously detect changes and note them. Second, retrieve from the detected changes those that are related to the decision rules. Finally, propagate them by computing the new value of the decision rule. The proposal has been fully implemented and tested in the supervision process of gas network exploitation.


Change management Dynamic change propagation Decision making Process patterns Business process 



This research takes part of a national collaborative project (Gontrand) that aims at supervising a smart gas grid. Authors would like to thank the companies REGAZ, GDS and GRDF for their collaboration.


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Copyright information

© IFIP International Federation for Information Processing 2018

Authors and Affiliations

  1. 1.Arts et Métiers ParisTech, CNRS, LSISAix en ProvenceFrance

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