Extracting Conflict Models from Interaction Traces in Virtual Collaborative Work

  • Guangxuan Zhang
  • Yilu Zhou
  • Sandeep PuraoEmail author
  • Heng Xu
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11158)


This paper develops a model of conflicts that relies on extracting text and argument features from traces of interactions in collaborative work. Much prior research about collaborative work is aimed at improving the support for virtual work. In contrast, we are interested in detecting conflicts in collaborative work because conflict undetected can escalate and cause disruptions to productive work. It is a difficult problem because it requires untangling conflict-related interactions from normal interactions. Few models or methods are available for this purpose. The extracted features, interpreted with the help of foundational theories, suggests a conceptual model of conflicts that include categories of argumentation such as reasoning and modality; and informative language features. We illustrate the extraction approach and the model with a dataset from Bugzilla. The paper concludes with a discussion of evaluation possibilities and potential implications of the approach for detecting and managing conflicts in collaborative work.


Conflict Conflict detection Argumentation Online collaboration 



The work reported has been funded by the National Science Foundation under award number CNS 1551004. Any opinions, findings and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation (NSF). We also acknowledge the commentary from the review team that has helped us refine the paper.


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Copyright information

© Springer Nature Switzerland AG 2018

Authors and Affiliations

  • Guangxuan Zhang
    • 1
  • Yilu Zhou
    • 2
  • Sandeep Purao
    • 3
    Email author
  • Heng Xu
    • 4
  1. 1.MicrosoftRedmondUSA
  2. 2.Fordham UniversityNew York CityUSA
  3. 3.Bentley UniversityWalthamUSA
  4. 4.American UniversityWashington, D.C.USA

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