Improving patients’ understanding, recall, satisfaction and compliance

  • Philip Ley
  • Sue Llewelyn


This chapter will examine some of the problems involved in giving information to patients. It will be shown that in general patients want information about their condition and their treatment, but many feel that they are not told enough, many do not understand what they are told, and many do not remember what is said. If it is accepted that patients should be adequately informed, this is clearly a state of affairs which needs to be remedied. It is also likely that patients’ compliance with advice and the speed and ease of recovery from illness are adversely affected by this lack of information. Although the main emphasis of this chapter will be on the improvement of information giving by health care providers, this is only one aspect of communication in the clinical encounter. Roter, Hall and Katz (1988) reviewed content analyses of consultation communications between doctors and patients.


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© Springer Science+Business Media Dordrecht 1995

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  • Philip Ley
  • Sue Llewelyn

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