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Chatbot Development Essentials

  • Abhishek Singh
  • Karthik Ramasubramanian
  • Shrey Shivam
Chapter

Abstract

Chatbots need to have features that enable human-like conversations. The goal is to make a chatbot conversation more human and thus better than the menu-driven approach of modern apps. In the previous chapters, we discussed types of chatbots and the regulatory constraints to consider for an in-house developed chatbot. In this chapter, we will discuss the simplified approach to building the integral components of chatbots. Later sections will introduce conversation flow for a sample request to facilitate the context build-up in a chatbot conversation. The chapter will end with the introduction to the “24x7 Insurance Agent” chatbot, which will be the use case discussed throughout the rest of the book.

Copyright information

© Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam  2019

Authors and Affiliations

  • Abhishek Singh
    • 1
  • Karthik Ramasubramanian
    • 1
  • Shrey Shivam
    • 2
  1. 1.New DelhiIndia
  2. 2.DonegalIreland

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