Identifying the Sources of Data
Chatbots are one more channel of providing conversational flows to customers. In the previous chapter, we discussed how the banking and insurance industries are structured and what kinds of interactions happen with the customers in those industries. There are many types of touchpoints a bank or insurer provides to customers in the day-to-day operations, starting from selling a new policy to settling escalations of claims. All these touchpoints are sources of data for building an AI Assistant, i.e., chatbot. In this chapter, we will start by introducing chatbot types and sources of data for training chatbots and then we will introduce the General Data Protection Regulation (GDPR) in context of the chatbot for personal data.