Social Knowledge Management Using Communication Sites
In the previous chapter, we had an opportunity to look at how communication sites are useful in building and nurturing communities. These sites also create full-time collaborative experiences for each community member. With underlying communication sites, the sustenance and development of different communities has become possible, all to achieve the company’s goals. In this chapter, we focus on one of the specific aspects of community building—knowledge. A community must have access to knowledge in order to further its development. Knowledge management is a key principle that communities can use to harvest knowledge, reuse it, and create new knowledge for the growth of the community.