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Knowledge Management & Intelligent Search

  • Adnan Masood
  • Adnan Hashmi
Chapter

Abstract

Knowledge management is a rather large and formidable discipline that deals with identifying, capturing, storing, retrieving, archiving, and sharing information, both inside and outside an organization. Imagine working as a helpdesk representative and receiving a ticket that requires you to address a certain issue within an application. Now consider getting all the information that is automatically associated with this ticket, such as similar tickets and their fixes, application telemetry data and logs, standard operating procedures, and other knowledge-base items associated with the application, such as wiki articles. The knowledge graph associated with this application even recommends a potential fix and provides information about the associate who last worked on a similar issue, or the same application.

Copyright information

© Adnan Masood, Adnan Hashmi 2019

Authors and Affiliations

  • Adnan Masood
    • 1
  • Adnan Hashmi
    • 2
  1. 1.StanfordUSA
  2. 2.NashvilleUSA

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