Email support

Why open tickets automatically from email and how to do it without disappointing customers
  • Gabriele Kahlout
Chapter

Abstract

The quickest way to hook ServiceNow in the everyday workflows of your organization is to let ServiceNow receive emails and automatically convert them into ServiceNow tickets. This frictionless approach works even if you hope to eliminate email one day. Here is how to do it right.

Keywords

Email Address Email Server Subject Line Watch List Support Filter 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Gabriele Kahlout 2017

Authors and Affiliations

  • Gabriele Kahlout
    • 1
  1. 1.DohaQatar

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