Opting for a Single IT Service Provider

  • Venkatesh Upadrista
Chapter

Abstract

Over the past several decades, financial pressures and intense business competition have made business organizations and their IT departments rethink operational, employee, and financial resources by outsourcing part or all of their business processes to third-party SPOs. The percentage of outsourcing started small a few decades ago and has grown to more than 80% of all IT work being outsourced to SPOs. The more an organization outsources its IT work, the greater the management overhead of managing the SPOs (also called vendors). This arrangement can become complicated as an organization engages increasing numbers of SPOs for its IT business.

Keywords

Business Process Human Resource Management Management Overhead Work Stream Provider Approach 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Venkatesh Upadrista 2015

Authors and Affiliations

  • Venkatesh Upadrista
    • 1
  1. 1.AmstelveenNetherlands

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