Total Systems Intervention in Strategic Planning
This paper is based upon the use of systems thinking in a large public sector service organisation. Specifically, the work involved the application of Total Systems Intervention (TSI) (Flood and Jackson, 1991), to develop “...a strategic planning process within... North Yorkshire Police (NYP).” (Humphreys, 1994:1). Both authors’ were involved in the project which commenced with the expressed need of NYP to ‘think long-term’ at the top level of the organisation, and ended with a strategic planning process which is now in use within NYP. During our application of TSI several issues became apparent which not only contributed to our own understanding but, which may assist with the future development of the methodology.
KeywordsStrategic Planning Problem Situation Stakeholder Interview Viable System Model Strategic Planning Process
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