Web 2.0 as a Technological Driver of Democratic, Transparent, and Participatory Government

  • Nataša VeljkovićEmail author
  • Sanja Bogdanović-Dinić
  • Leonid Stoimenov
Part of the Public Administration and Information Technology book series (PAIT, volume 1)


The new technological era is imposing new rules and challenges in e-society, dramatically changing the structure and organization of e-communication. These challenges are not meant to be an obstacle but a way for introducing new and better environment for the involvement of citizens and their participation in diverse areas of public interest, including government. With the rise of Web 2.0 set of technologies, governments gained an opportunity to provide better services to their users. Web 2.0 has implied many changes not only in the ways of communication between governments and users, but also in governmental concepts. It can be said that Web 2.0 technological impact initiated changes in the core e-government features and resulted in defining a new focus area and a new concept known as the Open Government. Transparency, accountability, collaboration, and user participation are the main characteristics of this newly introduced concept. This chapter primarily deals with technological impact, Web 2.0 particularly, on e-government development. It gives a historical overview of e-government models with special attention to the Open Government model. By explaining its main characteristics, throughout the worldwide examples, the authors hope to bring more light on the Open Government initiative and explain its national and international dimension.


Government Employee User Participation Government Information Governmental Data Patent Examiner 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media New York 2012

Authors and Affiliations

  • Nataša Veljković
    • 1
    Email author
  • Sanja Bogdanović-Dinić
    • 1
  • Leonid Stoimenov
    • 1
  1. 1.University of Niš, Faculty of Electronic EngineeringNišSerbia

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