Blending Social Media with Parliamentary Websites: Just a Trend, or a Promising Approach to e-Participation?

  • Aspasia PapaloiEmail author
  • Eleni Revekka Staiou
  • Dimitris Gouscos
Part of the Public Administration and Information Technology book series (PAIT, volume 1)


This chapter discusses how social media use can enhance interaction between citizens and parliaments. The presence of parliamentary institutions in Europe and the Americas in social media is researched and quantitavely assessed. A specific question, on the citizen side, is to what extent social media is used by parliaments for informative purposes only, or for more substantial forms of citizen feedback. The ways in which parliaments can change to use social media for transparency and citizen engagement are therefore investigated. This chapter contributes to the research on using social media to enhance transformation of public bodies and citizen participation for democratic governance.


Social Medium Citizen Participation Public Body Social Media Platform Twitter Account 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


  1. Al Hasib, A. (2009) Threats of online social networks. International Journal of Computer Science and Network Security. Vol.9, No 11, November 2009.Google Scholar
  2. Arnstein, Sherry R. (1969) A Ladder of Citizen Participation. JAIP, Vol. 35, No. 4, pp. 216–224.Google Scholar
  3. Bakera, J.R., Bennett, L.L.M., Bennett, S.E. & Flickinger, R.S. (1996) Citizens’ knowledge and perceptions of legislatures in Canada, Britain and the United States. The Journal of Legislative Studies, 2(2), pp.44–62Google Scholar
  4. Baumgarten, J. & Chui, M. (2009). E-Government 2.0. Retrieved from:
  5. Blossom, J. (2009). Content Nation. Surviving and thriving as social media changes our work, our lives and our future. Indianapolis, Indiana: Wiley PublishingGoogle Scholar
  6. Braghiroli, S. (2011) E-virgins, e-MEPs and MEP 2.0: Internet-based Political Communication in the European Parliament. Italian Political Science. Issue 6. Google Scholar
  7. Breslin, J. G., Passant, A. & Decker, St. (2009) The Social Semantic Web. Berlin, Heidelberg: Springer-VerlagGoogle Scholar
  8. Buhl. H. U. (2011) From Revolution to Participation: Social Media and the Democratic Decision-Making Process. Business & Informations Systems Engineering. 4|2011, 195–198.Google Scholar
  9. Chrissafis, T. & Rohen, M. (2010). European eParticipation Developments. JeDEM 2(2): 89–98, 2010.Google Scholar
  10. Clarke, A. (2010). Social media. Political uses and implications for representative democracy. Publication No. 2010-10-E, Background Paper, Library of the Parliament of Canada.Google Scholar
  11. Dutta, S. & Mia, I. (2011) The Global Information Technology Report 20102011. Transformations 2.0. World Economic Forum, Geneva.Google Scholar
  12. Effing, R., van Hillegersberg, J. & Huibers, T. (2011). Social Media and Political Participation: Are facebook, twitter and YouTube Democratizing Our Political Systems? In E. Tambouris, A. Macintosh & H. de Bruijn (Eds), ePart 2011, LNCS 6847, pp. 25–35, 2011. Delft: IFIPGoogle Scholar
  13. Ferro, E. & Molinari, F. (2010). Framing Web 2.0 in the Process of Public Sector Innovation: Going Down the Participation Ladder. European Journal of ePractice, No.9. Google Scholar
  14. Flickinger, R.S., Bennett, L.L.M. & Bennett, S.E. (1995) Citizen Support for the European Parliament: Knowledge and the Democratic Deficit. Retrieved from:
  15. Fyfe, T. & Crookall, P. (2010). Social media and public sector policy dilemmas. Retrieved from:
  16. Government of British Columbia (2010). Guidelines for Conducting Citizen Engagement, Specific to Social media. Retrieved from:
  17. Hansard Society (2011a). Parliaments and Public Engagement. Innovation and Good Practice from Around the World. London: Hansard Society.Google Scholar
  18. Hansard Society (2011b). Connecting Citizens to Parliament. London: Hansard Society.Google Scholar
  19. Harler, A. (2010) 6 Differences Between Social Media and Traditional Marketing. Retrieved from:
  20. Kalampokis, E., Hausenblas, M. & Tarabanis, K. (2011) Combining Social and Government Data for Participatory Decision-Making. In E. Tambouris, A. Macintosh & H. de Bruijn (Eds), ePart 2011, LNCS 6847, pp.36–47, 2011. Delft: IFIPGoogle Scholar
  21. Kaplan, A.M., Haenlein, M. (2010) Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 59–68.Google Scholar
  22. Kotler, P., Armstrong, G., Saunders, J. & Wong, V (2001) Principles of Marketing. Athens: Kleidarithmos (in greek)Google Scholar
  23. Näkki, P., Bäck, A., Ropponen, T., Kronqvist, J., Hintikka, K. A., Harju, A., Pöyhtäri, R. & Kola, P. (2011) Social media for citizen participation. Report of the Somus Project. Retrieved from:
  24. Osimo, D. (2008). Web 2.0 in Government: Why and How? Retrieved from:
  25. Panopoulou, E., Tambouris, E. & Tarabanis, K. (2009). eParticipation Initiatives: How is Europe progressing? European Journal of ePractice. No 7. pp. 15–26Google Scholar
  26. Papaloi, A. & Gouscos, D. (2010). E-parliaments and novel parliament-to-citizen services: An initial overview and proposal. In Parycek, P. & Prosser, A. (Eds.), EDem2010: Proceedings of the 4th International Conference on E-Democracy, pp. 103–111. Wien: Österreichische Computer GesellschaftGoogle Scholar
  27. Patel, K. (2010). 8 steps to creating a social media strategy. Retrieved from:
  28. Sæbø, Ø. (2011) Understanding twitter Use among Parliament Representatives: A Genre Analysis. In Tambouris, E., Macintosh, A. and de Bruijn, H. (Eds.) ePart 2011, LNCS 6847, pp. 1–12, IFIP International Federation for Information ProcessingGoogle Scholar
  29. Serrat, O. (2010) Social Media and the Public Sector. Asian Development Bank. Retrieved from:
  30. Shweta (2011) Difference between Traditional, Digital and Social Media Marketing. Retrieved from:
  31. Singh, P. (2010) Marketing priority for social media success. Retrieved from:
  32. Taufique, K. M. R. & Shahriar, F. M. (2011) Adoption of online social media innovation: who’s inside the spectrum? Global Conference on Innovations in Management. London, UK, 2011.Google Scholar
  33. The H Agency (2010). 8 steps to integrate Social Media into your Marketing Plan. Retrieved from:
  34. U.S. Government Accountability Office (GAO) (2011). Social Media. Federal Agencies Need Policies and Procedures for Managing and Protecting Information They Assess and Disseminate.Google Scholar
  35. U.S. National Archives and Records Administration (NARA) (2010). Social Media Strategy. Retrieved from:
  36. UNDESA (2010) United Nations E-Government Survey 2010. United Nations Department of Economic and Social Affairs, New York.Google Scholar
  37. United Nations & Inter-Parliamentary Union (2010). World e-parliament Report 2010.Google Scholar
  38. Van Wagner, S. (2011) Traditional Media vs Social Media. Retrieved from:

Copyright information

© Springer Science+Business Media New York 2012

Authors and Affiliations

  • Aspasia Papaloi
    • 1
    Email author
  • Eleni Revekka Staiou
    • 1
  • Dimitris Gouscos
    • 1
  1. 1.Laboratory of New Technologies in Communication, Education and the Mass Media, Faculty of Communication and Media StudiesUniversity of AthensAthensGreece

Personalised recommendations