Motivation and Change Management

  • Theodore T. AllenEmail author


The purposes of this chapter are (1) to describe some of the main contributions of Edwards Deming, (2) to clarify the motivating potential score and the implications for job design, (3) to explain the relevance of the field of human factors engineering, and (4) to offer brief highlights from the change management literature. Each of these subjects relates to topics on the ASQ Certified Quality Engineer (CQE) exam. Also, these topics are relevant to lean six sigma projects and general discussions of business management.


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Copyright information

© Springer-Verlag London Ltd., part of Springer Nature 2019

Authors and Affiliations

  1. 1.Industrial and Systems EngineeringThe Ohio State UniversityColumbusUSA

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