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Customer Service

  • Andres R. Sanchez

Abstract

Technical support consists of two main functional areas rolled into one discipline, technical/product expertise, and customer service. The technical portion is a variable that each support professional must have to adapt to, and possibly face multiple times in his career. Technology changes while only customer service remains a constant. The importance of the customer service is one that we often take for granted as we typically concentrate more on the technical side of support. However, customer service is the foundation to a successful career in technical support, and just about any other customerfacing profession.

Keywords

Technical Support Support Organization Customer Service Support Person Support Professional 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© CA, Inc. 2009

Authors and Affiliations

  • Andres R. Sanchez

There are no affiliations available

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