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The SESMU Project: Integrated customer management for multimedia services

  • L. A. de la Fuente
  • J. Gallego
  • P. Llamas
Chapter
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT)

Abstract

This paper presents the integrated customer management functionality for multimedia services defined in the SESMU project. This functionality includes subscription and billing management, customer trouble ticketing, work force management, inventory control and marketing support for different multimedia services, all this in an integrated way.

Keywords

Integrated customer management multimedia services business model service management layer call center subscriber management system SESMU 

Copyright information

© IFIP 1998

Authors and Affiliations

  • L. A. de la Fuente
    • 1
  • J. Gallego
    • 1
  • P. Llamas
    • 1
  1. 1.TELEFONICA I+D - Emilio Vargas 6MadridSpain

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