The group elicitation method: An introduction

Group Elicitation
Part of the Lecture Notes in Computer Science book series (LNCS, volume 1076)


This paper presents the Group Elicitation Method (GEM), a brainwriting technique augmented by a decision support system for constructing a shared memory. GEM has been successfully used in four industrial projects to elicit knowledge from experts. In particular, in three of them it was used to elicit end-users' knowledge for the design of new knowledge-based user interfaces. An example is developed in the aeronautical domain. This paper discusses the properties of such a method and the lessons learned. Finally, we discuss the leverage effect of GEM as a decision support tool and a computer-supported meeting environment.


Knowledge elicitation decision support systems collaborative work participatory design design techniques evaluation methodology 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Barrett, E. (1992). Sociomedia-The Social Creation of Knowledge. MIT Press Book.Google Scholar
  2. Boose, J.H. (1984). Personal construct theory and the transfer of human expertise. AAAI-84 Proceedings, pp. 27–33. California: American Association for Artificial Intelligence.Google Scholar
  3. Boy, G.A. (1991). Intelligent Assistant System. Textbook. Published by Academic Press, London.Google Scholar
  4. Boy, G.A. (1991). Indexing Hypertext Documents in Context. Proceedings of the Hypertext'91 Conference, San Antonio, Texas, December.Google Scholar
  5. Boy, G.A. (1992). Semantic correlation in context: Application in document comparison and group knowledge design. Proceedings AAAI Spring Symposium on Cognitive Aspects of Knowledge Acquisition. J.H. Boose, W. Clancey, B. Gaines & A. Rappaport (Eds.). Stanford University, CA, USA.Google Scholar
  6. Fisher, D.H. (1987). Knowledge Acquisition via Incremental Conceptual Clustering. Machine Learning, 2, pp. 139–172.Google Scholar
  7. Flores, F., Graves, M., Hartfield, B. & Winograd, T. (1988). Computer systems and the design of organizational interaction. ACM Transactions on Office Information Systems, 6(2), pp. 153–172.Google Scholar
  8. Kelly, G.A. (1955). The Psychology of Personal Constructs. New York: Norton.Google Scholar
  9. McLeod, P.L. (1992). An assessment of experimental literature on electronic support of group work: Results of a meta-analysis. Human-Computer Interaction, 7, pp. 257–280.Google Scholar
  10. Neal., L. & Mantei, M. (1993). Computer-Supported Meeting Environments. Tutorial Notes. Conference on Human Factors in Computing Systems, INTERCHI'93. Amsterdam, The Netherlands.Google Scholar
  11. Newell, A. & Simon, H.A. (1972). Human Problem Solving, Englewood Cliffs, N.J., Prentice Hall.Google Scholar
  12. Nielsen, J., Mack, R.B., Bergendorff, K.H. & Grischlowsky, N.L. (1986). Integrated software usage in the professional work environment: evidence from questionnaires and interviews. In Human Factors in Computing Systems, CHI'86 Conference Proceedings, Mantei, M. and Oberton, P. (Eds.), pp. 162–167. New York: ACM Press.Google Scholar
  13. Norman, D.A. (1992). Turn signals are facial expressions of automobiles. Addison-Wesley Publishing Company, Reading, MA.Google Scholar
  14. Shaw, L.G. & Gaines, B.R. (19993). Personal construct psychology foundations for knowledge acquisition and representation. Knowledge Aquisition for Knowledge-Base Systems. EKAW'93 Proceedings. N. Aussenac, G. Boy et al. (Eds.), pp. 256–276. Berlin: Springer-Verlag.Google Scholar
  15. Tognazzini, B. (1992). Tog on interface. Addison-Wesley Publishing Company, Inc. Reading, MA.Google Scholar
  16. Warfield, J.N. (1971). Societal Systems: Planning, Policy and Complexity. Wiley, New York.Google Scholar
  17. Welbank, M. (1990). An overview of knowledge acquisition methods. Interacting with Computers, 2 (1), pp. 83–91.Google Scholar
  18. Winograd, T. & Flores, F. (1986). Understanding computers and cognition-A new foundation for design. Addison-Wesley Pub. Comp., Inc. Reading, MA.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 1996

Authors and Affiliations

  • Guy Boy
    • 1
  1. 1.European Institute of Cognitive Sciences and Engineering (EURISCO)ToulouseFrance

Personalised recommendations