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Manage IT! pp 43-56 | Cite as

Task focussed and simultaneous process-focussed supply of facilities

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Abstract

Recognizing supply and demand-side results in the supply focusing on the demand and therefore a more customer-oriented operation. Customers demand transparency. This requires a logical chain of activities that are carried out to fulfil the demand. This means the rise of process-focussed operating. This is how attention to workflow control comes about and is the start of the application of general logistics models for providing IT services.

Keywords

Organ Ization Logical Chain Task Area General Logistics Model Service Desk 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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3. Task-focussed and simultaneous process-focussed IT supply

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Copyright information

© Springer 2005

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