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Small Business Management pp 277–317Cite as

Operations Management

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Abstract

Operations management is crucial to the success of any small business. It impacts both the firm’s financial and non-financial aspects. Of importance is the control that can be obtained over the firm’s cash flow, stock and other productive assets to achieve the maximum levels of operational efficiency and effectiveness. Each business is likely to be different in how it operates, and the key performance indicators (KPI) that it needs to monitor how it is performing. This chapter examines operations management and how it applies to small businesses. It includes a review of business process analysis, the development and use of meaningful KPIs, operations management systems and techniques.

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Authors and Affiliations

  1. University of Western Australia, Crawley, WA, Australia

    Tim Mazzarol

  2. Burgundy School of Business, Dijon, France

    Sophie Reboud

Authors
  1. Tim Mazzarol
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  2. Sophie Reboud
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Mazzarol, T., Reboud, S. (2020). Operations Management. In: Small Business Management. Springer Texts in Business and Economics. Springer, Singapore. https://doi.org/10.1007/978-981-13-9509-3_8

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