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Cases in Strategic Management pp 25–36Cite as

American Express

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Part of the book series: Flexible Systems Management ((FLEXSYS))

Abstract

The need for hard cash as a medium of exchange has been on the decline thanks to innovations such as traveler’s check and most importantly the plastic currency of debit and credit cards which are ubiquitous today. Recent disruptions in the field like—mobile wallets, Internet banking, and cryptocurrencies—are further bringing in sweeping changes which are redefining how people use their hard-earned money.

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Notes

  1. 1.

    Forbes Welcome. (2018). Forbes.com.

  2. 2.

    Interview with Ash Gupta, President, Risk and Information Management Group, Chief Risk Officer, American Express—Duke Corporate Education. (2018). Duke Corporate Education.

  3. 3.

    See Footnote 2.

  4. 4.

    See Footnote 1.

  5. 5.

    See footnote 2.

Author information

Authors and Affiliations

  1. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India

    Sanjay Dhir &  Sushil

Authors
  1. Sanjay Dhir
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  2. Sushil
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Corresponding author

Correspondence to Sanjay Dhir .

2.1 Electronic Supplementary Material

Below is the link to the electronic supplementary material.

Supplementary material 1 (DOCX 88 kb)

Exhibits

Exhibits

Exhibit 2.1
figure 1

Source Quotes.morningstar.com (2018). AXP American Express Co Stock AXP chart. Note The values on the y-axis represent the market value of 100$ invested in Amex in comparison with the growth of the US economy over different years

Benchmarking Amex with the top 500 companies of USA using S&P Index.

Full size image
Exhibit 2.2
figure 2

Source Quotes.morningstar.com (2018). AXP American Express Co Stock AXP chart. Note The values on the y-axis represent the market value of 100$ invested in Amex in comparison with the growth of the US economy over different years

Selected financial information, 2013–17.

Full size image
Exhibit 2.3
figure 3

Share prices of Amex since it went public in Jan 1978 to Feb 2018 along with the volume of trade. Source Quotes.morningstar.com (2018). AXP American Express Co Stock AXP chart [online]. Available at http://quotes.morningstar.com/chart/stock/chart.action?t=AXP&region=usa&culture=en-US (Accessed 8 Mar 2018). Note A view of the share prices of Amex in the NYSE since it became public in January 1978 till February 2018 with values mentioned for local maxima and minima

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Dhir, S., Sushil (2019). American Express. In: Cases in Strategic Management. Flexible Systems Management. Springer, Singapore. https://doi.org/10.1007/978-981-13-7064-9_2

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