Abstract
Reliability can be looked upon as an extension of quality beyond production, shipment, storage and distribution to the use or deployment phase in the life cycle of a product or service. As has been pointed out in Chap. 1 and spelt out in relevant standards and books, reliability is ‘quality of performance’ and is the composite effect of ‘quality of design’ and ‘quality of conformance’. It is justifiably understood as ‘dependability’ as well—and noting that the question of a product being dependable or not does arise mostly, if not exclusively, with the user or customer at the time the product is being put to use or during the period the product is meant to function. And this way, reliability is very much an aspect of overall quality as defined by Deming.
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Mukherjee, S. (2019). Reliability—An Extension of Quality. In: Quality. India Studies in Business and Economics. Springer, Singapore. https://doi.org/10.1007/978-981-13-1271-7_16
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DOI: https://doi.org/10.1007/978-981-13-1271-7_16
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