Abstract
The nature of service delivery enterprises is explored in the context of transforming such enterprises to achieve substantially improved effectiveness and efficiency in delivering service outcomes. The impacts of the architectures of service enterprises are considered in terms of multilevel enterprise models. A methodology for developing such models is presented. Computational versions of such models are discussed. Five case studies are summarized that illustrate the application of this conceptual platform to several aspects of health and healthcare.
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Rouse, W.B., Pennock, M.J., Yu, Z., Pepe, K.M. (2018). A Conceptual Platform for Understanding and Managing Complex Service Enterprises: Case Studies in the Transformation of Healthcare Delivery. In: Smedlund, A., Lindblom, A., Mitronen, L. (eds) Collaborative Value Co-creation in the Platform Economy. Translational Systems Sciences, vol 11. Springer, Singapore. https://doi.org/10.1007/978-981-10-8956-5_6
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