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Zum Design von Chatbots zur Förderung nachhaltigen Mobilitätsverhaltens

Eine literaturbasierte Ableitung von Designprinzipien

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Neue Dimensionen der Mobilität

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Zusammenfassung

Nachhaltiges Mobilitätsverhalten, beispielsweise durch das flexible Teilen von Autos oder der Nutzung umweltfreundlicher Alternativen wie E-Scootern oder E-Bikes, gewinnt zunehmend an Bedeutung und erfährt mehr und mehr Beachtung in unserer Gesellschaft (Brendel and Mandrella 2016). Insbesondere in urbanen Räumen stehen den Menschen vielfältige, umweltfreundliche Mobilitätsoptionen zur Verfügung (Willing et al. 2017). Vor diesem Hintergrund können Informationssysteme einen Beitrag dazu leisten, die individuelle Nutzung nachhaltiger Mobilitätsoptionen zu fördern (Flüchter and Wortmann 2014).

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Author information

Authors and Affiliations

  1. Smart Mobility Research Group, Georg-August-Universität Göttingen, Göttingen, Deutschland

    Stephan Diederich & Sascha Lichtenberg

  2. Lehrstuhl für Informationsmanagement, Smart Mobility Research Group, Georg-August-Universität Göttingen, Göttingen, Deutschland

    Alfred Benedikt Brendel & Lutz M. Kolbe

Authors
  1. Stephan Diederich
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  2. Sascha Lichtenberg
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  3. Alfred Benedikt Brendel
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  4. Lutz M. Kolbe
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Corresponding author

Correspondence to Stephan Diederich .

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Editors and Affiliations

  1. Lehrstuhl für ABWL & Internationales Automobilmanagement, Universität Duisburg-Essen, Duisburg, Nordrhein-Westfalen, Germany

    Heike Proff

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Diederich, S., Lichtenberg, S., Brendel, A.B., Kolbe, L.M. (2020). Zum Design von Chatbots zur Förderung nachhaltigen Mobilitätsverhaltens. In: Proff, H. (eds) Neue Dimensionen der Mobilität. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-29746-6_41

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  • DOI: https://doi.org/10.1007/978-3-658-29746-6_41

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