Abstract
Academia provides different definitions to capture the unique nature and characteristics of services. Goedkoop et al. (1999, p. 17) define services as commercial, value-creating activities done for others. Likewise, Baines et al. (2009b, p. 496) regard services as economic activities, which do not ultimately provide the customer with the ownership of tangible assets.
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Oberle, L. (2020). Theoretical Background. In: Servitization of Industrial Enterprises through Acquisitions. BestMasters. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-28870-9_2
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DOI: https://doi.org/10.1007/978-3-658-28870-9_2
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