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Exploring the Relationship Between International Service Performance and Personal Characteristics in the Latin American Context

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Contemporary Influences on International Business in Latin America

Part of the book series: AIB Latin America ((AIBLAT))

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Abstract

The present study explores the relationship of a number of individual attributes on service performance. Drawing on a sample of employees working within a multinational service company operating in Latin America, we tested the effects of cultural and emotional intelligence on employees’ individual performance. The regression models show that higher levels of cultural and emotional intelligence helped individuals to perform better in their positions. We also found that emotional intelligence seems to interact with cultural intelligence affecting performance. These findings have both practical and theoretical relevance, and might help employers or managers understand how personal characteristics relate to performance internationally.

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Author information

Authors and Affiliations

  1. Libens Research and Development, Santiago, Chile

    Leonardo Liberman

  2. Universidad de los Andes, Santiago, Chile

    David Kimber C.

Authors
  1. Leonardo Liberman
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  2. David Kimber C.
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Editors and Affiliations

  1. Department of International Business, Florida International University, Miami, FL, USA

    William Newburry

  2. Libens Research and Development, Santiago, Chile

    Leonardo Liberman

  3. Business Administration Department, University of SĂŁo Paulo, SĂŁo Paulo, Brazil

    Moacir de Miranda Oliveira Jr.

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Liberman, L., Kimber C., D. (2019). Exploring the Relationship Between International Service Performance and Personal Characteristics in the Latin American Context. In: Newburry, W., Liberman, L., Oliveira Jr., M. (eds) Contemporary Influences on International Business in Latin America. AIB Latin America. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-98340-0_9

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