Abstract
Work analysis projects are most often conducted by a group of individuals who essentially serve in two different roles. First, there are the subject-matter experts (SMEs), who are presumed to have expert-level knowledge and skills about the work being analyzed. Then, there are the analysts who work closely with the SMEs, and who have knowledge and skills in the work analysis process. Some organizations undertake work analysis projects with the belief that the analyst should be content-bound. That is, the analyst also serves as an SME. More informed perspectives believe that the analyst should be, in a relative sense, content-free. That is, not having expert levels of knowledge and skills in the work being analyzed. The perspective here is that being content-free provides many more benefits when gathering work analysis information. The chapter also presents a general process for conducting work analysis projects.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Lin, Y., & Jacobs, R. (2008). The perceptions of human resource development professionals in Taiwan regarding their working relationships with subject matter experts (SMEs) during the training design process. Human Resource Development International, 11(3), 237–252.
Patton, M. Q. (2015). Qualitative research & evaluation methods: Integrating theory and practice (4th ed.). San Francisco, CA: Sage.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2019 The Author(s)
About this chapter
Cite this chapter
Jacobs, R.L. (2019). Work Analysis Roles and Process. In: Work Analysis in the Knowledge Economy. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-94448-7_3
Download citation
DOI: https://doi.org/10.1007/978-3-319-94448-7_3
Published:
Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-319-94447-0
Online ISBN: 978-3-319-94448-7
eBook Packages: Business and ManagementBusiness and Management (R0)