Abstract
We considered some widespread evidence of poor or non-existent communication in the last chapter and its impact in the workplace. To highlight the extent of the problem of poor communication practices, consider the research. According to Deloitte’s Global Human Capital Trends report of 2014, 79 per cent of organizations worldwide struggle to engage and retain their employees and 86 per cent believe they do not have an adequate leadership pipeline to address these problems. An increasing number of management thinkers are calling for a more humane workplace; one that energizes employees by creating an environment where it feels good to come to work. People in these more positive surroundings get things done more proficiently, and business results follow.
Why do leaders lack the capacity or willingness to converse with those they work with? Is it a lack of skill or a lack of will, or both?
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Notes
- 1.
Somos, A. (2014). Humanize your workplace: 5 tips to improve the employee “lived experience.” Leadership Excellence, 31, 6, 12.
- 2.
Mitchell, S. (2014). Driving workplace performance through high-quality conversations. Strategic HR Review, 31, 1, 42–44.
- 3.
Ibid.
- 4.
Ibid.
- 5.
Ibid.
- 6.
Kouzes, J.M. & Posner, B.Z. (2011). Credibility: How leaders gain and lose It, why people demand it (2nd ed.). Jossey-Bass.
- 7.
Purse, N. (2015). The 5 conversations that really matter in business: Transforming trust, engagement and performance at work. Development and Learning in Organizations, 29, 4, 3–5.
- 8.
Gallup (2013). “State of the global workplace report,” available at www.gallup.com/services/178517/state-global-workplace.aspx (accessed 3rd of May 2016).
- 9.
Ibid.
- 10.
Janson, K. (2015). Conversations that unleash employee talent. The Journal of Quality and Participation, 38, 1, 23–28.
- 11.
Evered, R.D. & Selman, J.C. (1989). Coaching and the art of management. Organizational Dynamics, 18(2), 16–32.
- 12.
Dixey, A. (2015). Managerial coaching: A formal process or a daily conversation? International Journal of Evidence Based Coaching and Mentoring, 9, 77–89.
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Baker, T. (2019). A Lack of Authentic Conversations. In: Bringing the Human Being Back to Work. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-93172-2_4
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DOI: https://doi.org/10.1007/978-3-319-93172-2_4
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