Overview of the Five Conversations Framework

Abstract

It’s 9 am on Monday and Bob is sitting across the desk in Terry’s large office. The early morning sun is streaming through the half-closed louvers and casting some shadows across Terry’s big, black shiny desk. It’s annual performance review time and everyone is on their best behavior. There is an understandable degree of tension and apprehension around the office. Sitting in the chair opposite Terry, Bob looks as though he’s sitting in an airport lounge, having just been told that his flight has been delayed an hour and it’s already 10.30 at night.

Outstanding leaders … build professional rapport and understanding with their team members by having regular conversations about performance and development (people-focused conversations).