Further Developments: Driving Sustainable Value Through Collaborative Strategy Maps and Scorecards

Abstract

In the previous chapter, we explained that the millennial and post-millennial generations are imbued with a sense of demanding that organizations (and governments) be more socially and environmentally aware. Increasingly, we are witnessing how an organization’s performance as corporate citizens is impacting their reputation and from that consumers’ purchasing behaviour. Of course, through social media any perceived breach of Corporate Social Responsibility (CSR) can be broadcast globally in seconds. There’s no hiding place, and the ensuing damage to reputation (and from that earnings) can be considerable.