Abstract
GIB is a major European bank with operations in more than 75 countries spread across Europe, the USA, and the Asia-Pacific. In 2012 it had more than 80,000 employees and provided a range of investment and financial services to individuals, corporations, and institutional clients. PV is a major IT company that provides a variety of products and services including software, BPO, and infrastructure management services and it is one of the primary vendors of GIB. PV is based in India; it employs about 55,000 people and is one of the country’s largest IT service exporters. GIB and PV have a long-standing outsourcing relationship. The project under examination was called X-RAY and had three objectives:
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Notes
- 1.
GIB and PV are made up acronyms to anonymize the bank and the service provider.
- 2.
Figures all relate to 2012.
- 3.
DSL is an acronym for the internal IT department.
References
Willcocks, L. P., & Craig, A. (2008). The Outsourcing Enterprise: Building Core Retained Capabilities. Logica Internal Report.
Willcocks, L., Cullen, S., & Craig, A. (2011). The Outsourcing Enterprise: From Cost Management to Collaborative Innovation. London: Palgrave.
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Lioliou, E., Willcocks, L.P. (2019). Inside Global Outsourcing in Banking and Finance. In: Global Outsourcing Discourse. Technology, Work and Globalization. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-74045-4_4
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DOI: https://doi.org/10.1007/978-3-319-74045-4_4
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