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Clustering Questions in Healthcare Social Question Answering Based on Design Science Theory

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Book cover Theories to Inform Superior Health Informatics Research and Practice

Part of the book series: Healthcare Delivery in the Information Age ((Healthcare Delivery Inform. Age))

Abstract

In healthcare social media, users connect with patients and professionals without time and space boundaries to seek and share healthcare-related information (Denecke and Stewart 2011). A classic example of a Medicine 2.0 application is a healthcare Social Question Answering (SQA) service. Healthcare SQA services are redefining healthcare delivery and supporting patient empowerment. Healthcare SQA services allow users to seek information, communicate with others on similar problems, share health guidance, and compare treatment and medication strategies (Blooma and Wickramasinghe 2014). Examples of healthcare SQA services are MedHelp, BabyHub, and Drugs.com . The growing activities in online healthcare communities, asking questions and sharing answers, play an important role in users’ health information inquiries (Zhang and Zhao 2013). Individual behaviors, in particular health-related behaviors such as physical activity, diet, sleep, smoking, and alcohol consumption, as well as adherence to medical treatments and help-seeking behavior (Hyyppä 2010), appear to be significant in SQA services.

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Notes

  1. 1.

    https://www.drugs.com/answers/.

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Author information

Authors and Affiliations

  1. University of Canberra, Bruce, ACT, Australia

    Blooma John

  2. Deakin University, Melbourne, VIC, Australia

    Nilmini Wickramasinghe

  3. Epworth HealthCare, Richmond, VIC, Australia

    Nilmini Wickramasinghe

Authors
  1. Blooma John
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  2. Nilmini Wickramasinghe
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Corresponding author

Correspondence to Blooma John .

Editor information

Editors and Affiliations

  1. Epworth HealthCare, Richmond, Victoria, Australia

    Nilmini Wickramasinghe

  2. Deakin University, Burwood, Australia

    Jonathan L. Schaffer

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John, B., Wickramasinghe, N. (2018). Clustering Questions in Healthcare Social Question Answering Based on Design Science Theory. In: Wickramasinghe, N., Schaffer, J. (eds) Theories to Inform Superior Health Informatics Research and Practice. Healthcare Delivery in the Information Age. Springer, Cham. https://doi.org/10.1007/978-3-319-72287-0_7

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  • DOI: https://doi.org/10.1007/978-3-319-72287-0_7

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-72286-3

  • Online ISBN: 978-3-319-72287-0

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