Introduction

Abstract

Contemporary management goes beyond individual organizations. The increasing frequency of international encounters has led to crises of greater complexity and variety. Sorting out and solving these crises requires fundamental trust, which is a very fragile component of organizational interactions. Trust is difficult to establish and sustain, but it can be destroyed very easily. People create expectations about others, believing that they will behave in a way that is beneficial and not harmful for the parties in an interaction. Trust is a very important part of social and organizational life, especially in situations where the trustor depends on the trustee’s future actions to achieve her or his own goals and objectives. This is of great importance in managing public organizations. The necessity of establishing conditions of creating public trust is becoming omnipresent (Denhardt 2011; Lane 2009). Thus, trust must be taken into account in the operations of any public organization.