Skip to main content
SpringerLink
Log in

Implementing Smart Services in Moscow: The Integrated Mobile Platform

  • Chapter
  • First Online:
Smarter as the New Urban Agenda

Part of the book series: Public Administration and Information Technology ((PAIT,volume 11))

  • 2090 Accesses

Abstract

The city of Moscow is a leading implementer of information and communication technologies (ICT) in public services. The high level of ICT and mobile penetration among Muscovites creates a strong demand for mobile and electronic services.

This chapter will explore a case study involving the creation and development of Moscow’s integrated mobile platform (IMP). The case study illustrates ICT usage policy and the Moscow Government’s priorities in terms of delivering and providing access to mobile public services. The case study takes a framework approach to mobile platform development and is also based on the lean government concept. Key success factors in IMP development as well as challenges involved in the collaboration and coordination of various IMP stakeholders are also examined. The case study provides examples of mobile applications developed on the basis of the IMP. The governance decision-making process and regulatory framework for IMP management are examined as well. The IMP is interconnected with innovative front office systems such as the Moscow Public Services Portal and Open Data Portal.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Abbreviations

DIT:

Department of Information Technologies

HTTP:

Hyper Text Transfer Protocol

ICT:

Information and communication technologies

IMP:

Integrated mobile platform

IT:

Information technologies

J2EE:

Java 2 Enterprise Edition

MMS:

Multimedia Messaging Service

OECD:

Organisation for Economic Co-operation and Development

PSP:

Public Services Portal

SMS:

Short Messaging Service

USSD:

Unstructured Supplementary Service Data

References

  • Antovski, L., & Gusev, M. (2005). M-Government framework. In Proceedings of Euro mGov 2005: The first European mobile government conference (pp. 36–44). Brighton, UK: Mobile Government Consortium International LLC.

    Google Scholar 

  • Anttiroiko, A.-V., Valkama, P., & Bailey, S. (2013). Smart cities in a new economy: Building platforms for smart cities. AI & Society. doi:10.1007/s00146-013-0464-0.

    Google Scholar 

  • Bailey, S. J. (2011). The evolving governance of public services in England: Extending competition, choice, co-design and coproduction. In A.-V. Anttiroiko, S. J. Bailey, & P. Valkama (Eds.), Innovations in public governance. (pp. 68–88). Amsterdam: IOS Press.

    Google Scholar 

  • Benkler, Y. (2006). The wealth of networks. New Haven: Yale University Press.

    Google Scholar 

  • Bertot, J. C., & Choi, H. (2013). Big data and e-government: Issues, policies, and recommendations. In Sehl Mellouli, Luis F. Luna-Reyes, & Jing Zhang (Eds.), 14th annual international conference on digital government research (pp. 1–10). http://dx.doi.org/10.1145/2479724.2479730.

  • Borucki, C., Arat, S., & Kushchu, I. (2005). Mobile government and organizational effectiveness. In Proceedings of Euro mGov 2005: The first European mobile government conference (pp. 56–66). Brighton, UK: Mobile Government Consortium International LLC.

    Google Scholar 

  • Bremer, A. A., & López Prado, L. A. (2006). Municipal m-services using SMS. In Proceedings of Euro mGov 2006: The second European conference on mobile government (pp. 45–50). Brighton: Mobile Government Consortium International LLC.

    Google Scholar 

  • Cable, S. (2011). Profiles of the 2010–2012 citizen-engaged communities. Public Technology Institute Alexandria.

    Google Scholar 

  • Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K., et al. (2012). Understanding smart cities: An integrative framework. In Proceedings of the 2012 45th Hawaii international conference on system sciences (pp. 2289–2297). Washington, DC, USA: IEEE Computer Society. doi:10.1109/HICSS.2012.615.

    Google Scholar 

  • Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly, 22(2), 187–216.

    Article  Google Scholar 

  • Hollands, R. G. (2008). Will the real smart city please stand up? City, 12(3), 303–320.

    Article  Google Scholar 

  • Internet Society. (2010) The internet ecosystem. www.isoc.org/pubpolpillar/docs/internetmodel.pdf. Accessed 26 April 2014.

  • Janssen, M., & Estevez, E. (2013). Lean government and platform-based governance—Doing more with less. Government Information Quarterly, 30, S1–S8.

    Article  Google Scholar 

  • Kim, H., Lee, H., & Choi, S. (2011). An exploratory study on the determinants of mobile application purchase. Journal of Society for E-Business Studies, 16(4), 173–195.

    Article  Google Scholar 

  • Kumar, V., Mukerji, B., Butt, I., & Persaud, A. (2007). Factors for successful e-government adoption: A conceptual framework. Electronic Journal of E-Government, 5(1), 63–76.

    Google Scholar 

  • Kushchu, I., & Kuscu, M. H. (2003). From E-Government to M-Government: Facing the inevitable. In Proceedings of European Conference on E-Government (ECEG 2003).

    Google Scholar 

  • Minhee, C., Jinwoo, K., Hoyoung, K., & Hosung, R. (2001). Information quality for mobile internet services: A theoretical model with empirical validation. Electronic Markets, 12, 38–46.

    Google Scholar 

  • OECD, & ITU. (2011). M-Government. Mobile technologies for responsive governments and connected societies. Paris: Organisation for Economic Co-operation and Development. http://www.oecd-ilibrary.org/content/book/9789264118706-en.

  • Open Government Standard for Federal Authorities. (2013). http://xn-80abeamcuufxbhgound0h9cl.xn-p1ai/events/5508409/. Accessed 1 July 2014.

  • Pardo, T., & Nam, T. (2011). Smart City as Urban innovation: Focusing on management, policy, and context. Fifth International Conference on Theory and Practice of Electronic Governance (ICEGOV2011).

    Google Scholar 

  • Renda, A. (2010). Neutrality and diversity in the internet ecosystem. http://dx.doi.org/10.2139/ssrn.1680446. Accessed 26 April 2014.

  • Rossel, P., Finger, M., & Misuraca, G. (2006). ‘Mobile’ E-government options: Between technology-driven and user-centric. Electronic Journal of E-Government, 4, 79–86.

    Google Scholar 

  • Sairamesh, J., Lee, A., & Anania, L. (2004). Information cities. Communications of the ACM, 47(2), 28–31.

    Article  Google Scholar 

  • Shankar, V., Smith, A. K., & Rangaswamy, A. (2003). Customer satisfaction and loyalty in online and offline environment. Journal of Research in Marketing, 20, 153–175. http://dx.doi.org/10.1016/S0167-8116(03)00016-8.

    Article  Google Scholar 

  • Sproull, L., & Patterson, J. F. (2004). Making information cities livable. Communications of the ACM, 47(2), 33–37.

    Article  Google Scholar 

  • United Nations E-Government Survey: E-Government for the People. (2012). http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf. Accessed 1 June 2014.

  • Wachhaus, T. A. (2011). Governance as a framework to support informatics. Innovation Journal, 16(1), 1–14.

    Google Scholar 

  • Walravens, N. (2012). Mobile business and the smart city: Developing a business model framework to include public design parameters for mobile city services. Journal of Theoretical and Applied Electronic Commerce Research, 7(3), 121–135. doi:10.4067/S0718-18762012000300011.

    Article  Google Scholar 

  • Washburn, D., Sindhu, U., Balaouras, S., Dines, R. A., Hayes, N. M., & Nelson, L. E. (2010). Helping CIOs understand ‘Smart City’ initiatives: Defining the Smart City, its drivers, and the role of the CIO. Cambridge: Forrester Research http://public.dhe.ibm.com/partnerworld/pub/smb/smarterplanet/forr_help_cios_und_smart_city_initiatives.pdf.

    Google Scholar 

  • Yin, R. K. (1984). Case study research: Design and methods. Newbury Park: Sage.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. National Research University “Higher School of Economics”, Myasnitskaya 20, 101000, Moscow, Russia

    Evgeny Styrin & Artem Kostyrko

Authors
  1. Evgeny Styrin
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Artem Kostyrko
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Evgeny Styrin .

Editor information

Editors and Affiliations

  1. Centro de Investigacion y Docencia Economicas (CIDE), Mexico, D.F. C.P., Mexico

    J. Ramon Gil-Garcia

  2. Center for Technology in Government, University at Albany State University of New York, Albany, New York, USA

    Theresa A. Pardo

  3. Myongji University, Seoul, Korea (Republic of)

    Taewoo Nam

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Styrin, E., Kostyrko, A. (2016). Implementing Smart Services in Moscow: The Integrated Mobile Platform. In: Gil-Garcia, J., Pardo, T., Nam, T. (eds) Smarter as the New Urban Agenda. Public Administration and Information Technology, vol 11. Springer, Cham. https://doi.org/10.1007/978-3-319-17620-8_12

Download citation

Publish with us

Policies and ethics

Search

Navigation