Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector

Abstract

This paper explored the consequences of employees’ perception on the digitization of financial management system in a Ghanaian public organization. Guided by the systemic-structural theory of activity, quantitative data was collected from 123 employees and analyzed morphologically to understand how employees perceived the implementation of the digitized system. The results show that while majority of employees perceived the digitization of the financial management system as useful towards improving the organization’s operational efficiency and effectiveness, a minority were skeptical. Such skepticism was cognitively translated into negative employees’ attitude towards the system’s digitization process, which negatively impacted on the successfulness of its implementation. It is concluded that the digitization of financial management systems in Ghanaian public institutions are constrained by minority employees’ skepticism, since such skepticism have cognitive implications that translates into employee’s negative perceptions of digitized systems, and which perceptions can have an impeding consequential effect on the system’s implementation process.