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International Conference on Information

iConference 2020: Sustainable Digital Communities pp 50–65Cite as

Collecting and Organizing Citizen Opinions: A Dynamic Microtask Approach and Its Evaluation

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12051))

Abstract

Citizens’ opinions are important information resources for democratic local governments. Since a mere collection of opinions is not easy to analyze, the collected opinions should be organized, so that the governments can effectively analyze it. Recently, web-based public opinion collection systems have been widely used, but many of them merely implement traditional methods. For example, collecting opinions in web-based questionnaire still use free-text fields, and organizing the collected opinions remains a cumbersome task for the government staff. This paper explores a new design space and proposes a scheme where citizens take part in organizing and classifying opinions while answering the questionnaire. In the scheme, we collect citizen opinions in a structured form, with a microtask interface that changes the list of choices dynamically. Our system has been used by Tsukuba city for several real-world opinion-collection projects. Our experience so far shows that the scheme is effective in organizing the collected opinions for analysis.

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Acknowledgments

This work was partially supported by JST CREST Grant Number JPMJCR16E3 including AIP challenge program and JST Mirai Program Grant Number JPMJMI19G8, Japan.

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Authors and Affiliations

  1. Faculty of Library, Information and Media Science, University of Tsukuba, 1-2 Kasuga, Tsukuba-shi, Ibaraki, 305-8550, Japan

    Masaki Matsubara, Masanori Koizumi & Atsuyuki Morishima

  2. Graduate school of Library and Media Studies, University of Tsukuba, 1-2 Kasuga, Tsukuba, Ibaraki, 305-8550, Japan

    Yuhei Matsuda

  3. Public Relations Policy Division, Tsukuba city hall 1-1-1 Kenkyu-Gakuen, Tsukuba, Ibaraki, 305-8555, Japan

    Ryohei Kuzumi

Authors
  1. Masaki Matsubara
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  2. Yuhei Matsuda
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  3. Ryohei Kuzumi
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  4. Masanori Koizumi
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  5. Atsuyuki Morishima
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Corresponding author

Correspondence to Masaki Matsubara .

Editor information

Editors and Affiliations

  1. OsloMet – Oslo Metropolitan University, Oslo, Norway

    Anneli Sundqvist

  2. OsloMet – Oslo Metropolitan University, Oslo, Norway

    Gerd Berget

  3. University of Boras, Boras, Sweden

    Jan Nolin

  4. OsloMet – Oslo Metropolitan University, Oslo, Norway

    Kjell Ivar Skjerdingstad

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Matsubara, M., Matsuda, Y., Kuzumi, R., Koizumi, M., Morishima, A. (2020). Collecting and Organizing Citizen Opinions: A Dynamic Microtask Approach and Its Evaluation. In: Sundqvist, A., Berget, G., Nolin, J., Skjerdingstad, K. (eds) Sustainable Digital Communities. iConference 2020. Lecture Notes in Computer Science(), vol 12051. Springer, Cham. https://doi.org/10.1007/978-3-030-43687-2_4

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  • DOI: https://doi.org/10.1007/978-3-030-43687-2_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-43686-5

  • Online ISBN: 978-3-030-43687-2

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