Abstract
This paper points the important role of management in managing organizational conflicts. Conflicts are the natural consequence of interaction among people in each organization, but they are also very complex and require the involvement of management in solving them. Conflicts affect all segments of the organization. Poor conflict management increases the level of stress, reduces the motivation of employees, negatively affects the work efficiency and productivity of the organization. On the other hand, management that adequately manages conflicts can transform conflicts into new chances and improve their business. In this paper we will examine the attitudes of employees from service companies in relation to conflicts, determine the impact of conflicts on work, examine the behavior of employees in conflict situations such as: interpersonal relations in the observed organizations and interpersonal relationships between members and service users.
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Aleksić, M., Grubić-Nešić, L., Aleksić, S. (2020). The Role of Management in Solving Organizational Conflict. In: Anisic, Z., Lalic, B., Gracanin, D. (eds) Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM. IJCIEOM 2019. Lecture Notes on Multidisciplinary Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-43616-2_27
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DOI: https://doi.org/10.1007/978-3-030-43616-2_27
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