Logistics Information Systems and Traceability of Pharmaceutical Products in Public Hospitals in Morocco: What Solutions to Improve the Supply Chain?

Abstract

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The availability of medicines in hospitals is an essential component in the care of patients. Indeed, pharmaceutical products are an important focus of the 2012–2016 action plan of the Department of Health in Morocco. Our communication will begin with a bibliographical research on the relationship between information systems and logistic traceability more specifically pharmaceutical products in state hospitals in Morocco. Thereafter, we will diagnose the general situation of pharmaceutical supply chain management in Moroccan hospitals in order to present the mapping of the logistics chain of medicines and distribution in Morocco to understand the different flow and main actors intervening during the passage and the traceability of the drugs on a classification of 3 categories of malfunctions namely: Organizational, human and technical, which will help us to pose solutions well adapted to our problematic. Pharmaceutical supply management is a process that is at the center of optimization concerns at the hospital because it is vital to the act of care, as Hassan (2010) states. In addition, the logistics chain linking the various players through links creates an integrated information system connecting the different partners of this chain. In addition, we know that an information system (IS) is a subsystem of the organization whose purpose is to collect information, store it, process it and disseminate it in the operating system and in the steering system. Then we will be based on the analysis and the treatment of the results of a questionnaire on the reverse logistics traceability of pharmaceutical products in Morocco. Given that the supply chain of medicines in Morocco is experiencing several problems in the distribution between depots and health facilities, especially in terms of the lack of information systems to manage the processes of internal procurement. total absence of reverse logistics at the level of drugs. This is why we are going to try to set up information system modeling between health facilities in the Casablanca region. However, the efficient use of resources and the search for optimal patient service stimulates the search for an effective solution for hospital management. Difficulties in optimizing flows and stocks make it necessary for managers to find difficult balances and to look for new ways to rationalize expenses and provide refined solutions to these new problems. In this context, this research aims at proposing solutions aimed at reducing the financial impact of product consumption, managing inventories, limiting waste and providing better inventory tracking and traceability of service products.