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International Conference on Production and Operations Management Society

POMS 2018: Operations Management for Social Good pp 303–312Cite as

Crisis Management Assumptions and Manager Resilience

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Abstract

Assumptions associated with the concept of a crisis and crisis management reveal the fact that managing crises is broader than managing risks. Emotions count. The resilience style of crisis managers provides inferences for redefining the phases of crisis management: prevention, de-escalation, intervention, and recovery.

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Author information

Authors and Affiliations

  1. Fundação Getulio Vargas, São Paulo, Brazil

    Paulo Yazigi Sabbag

Authors
  1. Paulo Yazigi Sabbag
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Corresponding author

Correspondence to Paulo Yazigi Sabbag .

Editor information

Editors and Affiliations

  1. Pontifical Catholic University of Rio de Janeiro (PUC-Rio), Rio de Janeiro, Brazil

    Adriana Leiras

  2. Universidad Nacional de Colombia at Medellin (UNAL-Medellin), Medellín, Colombia

    Carlos Alberto González-Calderón

  3. Universidade Estadual Paulista at São José dos Campos (ICT-UNESP), São Paulo, Brazil

    Irineu de Brito Junior

  4. Universidad de Los Andes (UniAndes), Bogotá, Colombia

    Sebastián Villa

  5. Universidade de São Paulo (USP), São Paulo, Brazil

    Hugo Tsugunobu Yoshida Yoshizaki

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Sabbag, P.Y. (2020). Crisis Management Assumptions and Manager Resilience. In: Leiras, A., González-Calderón, C., de Brito Junior, I., Villa, S., Yoshizaki, H. (eds) Operations Management for Social Good. POMS 2018. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-23816-2_29

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